You can hear many of these expressions in use by native English speakers on the immersion program FluentU. If thats the case, here are some standard questions you might ask: Ask your guest when theyre planning to arrive and check into the hotel. 6. For an even more personalized touch, introduce smart room controls, allowing guests to select customized modes, such as a good morning mode that automatically opens the curtains and plays uplifting music, or a night mode that dims the lights, closes the curtains, and plays relaxing tunes. Discuss creative ideas for how to welcome guests with managers and their teams. Following up on the previous point, curating a selection of useful amenities will help you emphasize the local experience, which is at the heart of guest expectations today. Welcoming and greeting guests. Welcoming guests - Airbnb Community 376 reviews. For instance, spa hotels could aim for a calming ambiance that promotes relaxation and rejuvenation, while design hotels might want guests to feel inspired and energized. You can even give small tips and details to answer any pending questions they may have, for example, how to work the air conditioning, a reminder of the wifi password, an invitation to check out the goods in the minibar, where the safe is located so they can safely store any valuables or even the swimming pool hours of operation. Offering a complimentary beverage is of great importance because it shows that you care about the guests and their stay at your property. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Helps create a warm, welcoming atmosphere: Welcome messages help your guests feel appreciated from the moment they arrive. You can hear many of these expressions in use by native English speakers on the immersion program FluentU. Thank the guest for choosing to stay with you and mention any special amenities or features that may be of interest to the guest. This blog post is available as a convenient and portable PDF that you With the polite expressions above, you can apologize to the guest (even if its not your fault) and offer to fix the problem. English for Receptionists: 20 Essential Phrases for Hotel Staff - FluentU Consider group cooking classes, wine tastings, beer and food pairing sessions at your restaurant, or even guided tours of your rooftop garden to showcase unique features like beehives a fun activity for kids as well. Whether managing a large hotel, a hotel chain, or vacation rentals, creating a positive first impression for guests is crucial. Hotel guests have become accustomed to a mostly (or completely) contactless stay experience: booking online, digital check-in, unlocking guest room doors with an app, self-check-out, and emailed receipts. As a receptionist, you need to be able to communicate with all of these travelers. It refers to the distance at which an employee (such as a doorman, bellboy, or receptionist) greets a hotel guest. Do you want to learn more about voice AI technology for hotels? The best one for your hotel will largely depend on what best represents your brand and speaks to your guests. We also want to ensure that you feel safe and secure during your stay with us. Manage Settings If a guest is staying, escort them to the reception desk and introduce them to the receptionist who will take them through the check-in process without fuss, using . Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in. There is one basic rule that guides those who work in the welcome team, including those who greet guests in hotels and other accommodation facilities. Additionally, it makes them feel good. If you have any information about the guests preferences, you can tailor the information you give them so it feels more personal, such as giving them the locations and times for activities you know theyll enjoy. Our spa and fitness center are also available for your relaxation and wellness needs, and we offer a range of treatments and services to help you unwind and rejuvenate. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Based on your hotel's brand voice, you might opt to use a guest's title and last name or simply their first name. We have city tours that run between here, Disneyland and Universal Studios. By emphasizing your hotels unique qualities and incorporating local traditions, you can create an unforgettable hotel welcome. Greeting Seating & Presenting Menu in Restaurant | Coffeeshops If occupied with another guest, it is important to acknowledge arriving guests. Continue with Recommended Cookies. We also offer free Wi-Fi access throughout the hotel. A set of hospitality icons that include editable strokes or outlines using the EPS vector file. While some hotels follow the 10/5 rule, others may have their own variation. Add to Favorites MINIMALIST Wedding Welcome Card Template, 5x7 Minimalist Welcome Card Templett, Editable Template, Instant Download #001 MM63 (2k) $ 5.00. How do you say it? The employee who greets the guest should use very brief but welcoming phrase to greet guest like "Good Morning/Afternoon/ Evening, Sir/Madam Welcome to XYZ(Name of Your Restaurant). communicate with every English-speaking visitor that walks in the door, 20 English Expressions Every Hotel Receptionist Should Know, Giving Information, Offering Assistance and Handling Complaints. Top 41 Welcome Guest Quotes & Sayings As hoteliers, you want to ensure your guests know that hospitality with a human touch is still alive and well in this modern day and age. And if it's a repeat guest, you'll get bonus points for saying "Welcome back, [Guest]!". Bonsai Point of Sale the person in front of you comes first always. 8 Ways To Streamline Hotel Housekeeping Duties, 11 Simple Ways to Successfully Increase Hotel Revenue, Canary Checkout: A Smart Contactless Checkout Process, Enhance the Check-In Experience for Guests with Smart Language Translations, Driving Your Bottom Line with Guest Data in 2021, Touchless Check-In For Hotels: How to Choose the Best Vendor, Virtual Self Check-In: Improve Efficiency & Guest Satisfaction, Mobile Check-In For Hotels: 5 Powerful Benefits (2022 Edition), Contactless Check-In For Hotels: Everything You Need To Know, Hotels Turn to Tech To Compete in the New Normal, A Step-by-Step Guide to Implementing Contactless Check-In, A New Arrival: The post-COVID check-in process, Safe and Secure Transactions are Critical in a Contactless World, 6 Benefits of Moving Operations from Paper to Digital, Canary Technologies Delivers Contactless Check-in When Hoteliers Need it Most. Personalize your hotel's greeting and welcome message. FluentU is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This approach ensures a, 6. Your room is on the [number] floor, room number [number]. Maintaining superior standards of quality, service, and cleanliness in the breakfast are and preparation areas, including a neat and organized workspace and uniform . Here are a few key elements to consider when writing your welcome messages: Guest messages can be sent in a variety of ways. If so, acknowledge the event at check-in, and during their stay. High-risk merchant services provided through Electronic Merchant Systems (EMS). This is also the top tip out of all the best ways to welcome guests to your hotel. Always check if there is anything else you can do to assist. Some suggested Some suggestions include; Hello, welcome; Welcome, good morning;Hello, good afternoon, welcome. International travel and tourism have become extremely popular, and language barriers no longer stop people from visiting a new place. A relationship will be forged and shaped in this period of time. Inform your guests about your hotels restaurants, bars, pools, and other services and amenities when they check-in. This will also provide you with opportunities for upselling. Ideas to Enhance Your Hotel Guest Experience - Welcome to Expedia Group Information: Provide important information about the guests stay and set expectations. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. . Live plants and fresh or sola wooden flowers can be used to greet newcomers in this area. Hotel Welcome Letter: How to Curate The Perfect One? - eZee Absolute Youll find a calendar of events and the weather report so you can make the most out of your stay. To provide the best experiences, we use technologies like cookies to store and/or access device information. The 10/5 rule is a common practice in the hospitality industry, especially among those with years of experience. Due to the fast-paced nature of the hospitality industry, its easy to get overwhelmed. Referral Partnership FAQ Many Workers Say They Are Returning To the Office of the 2010s. EXTRA! Some guests may have a preference for a certain type of room. Flush out information through simple questions: How did you get here, how has your day been, how did you arrive, how to you plan on spending your time here, What what do you plan to do, what have you heard about the hotel, what are your plans for dinner, Ask what to get when when do you plan on doing that, when is your rental care arriving, Where where did you hear about us, where are you headed tonight, Why are you in Canberra, why choose hotel. When your guest is ready to check out, start by asking for their room number and key. As a first-time guest, we want to ensure that you have a seamless and enjoyable experience with us. Regardless of your role, when a guest first walks in welcome them with a warm smile and eye contact. It is impossible to create a welcoming atmosphere if you look down while speaking, dont introduce yourself or use your name, gesture in a robotic manner, and provide efficient yet discourteous service. How will you be paying for this, please? Youll find the shuttle schedule by the front door. The announcement was made ahead of the Africa Hotel Investment Forum . No matter your role, Canary offers solutions to your day-to-day challenges. These 4 ChatGPT-powered Products Are Set to Change Travel Planning! One Hotel Staff's Service to a Dying Guest Is a Beacon of Hospitality When a guest is at the reception for check-in and the process takes time, the receptionist can offer a free bottle of water or coffee in the hotel restaurant (if available). Must remember ladies should be greeted first. Beach chairs, sunscreen, and towels are available in our gift shop. If a manager is short on time, enrolling employees in a hotel course is a good option to help them learn the latest techniques in their field. Welcoming and greeting your hotel guests is an integral part of creating an excellent guest experience. As a congratulations from the entire team, youll find a complimentary bottle of champagne in an ice bucket, some handmade, locally-made chocolates, and some fresh cut flowers. Introduction: Introduce yourself and your hotel. While these advances help create more seamless experiences, even with the most advanced, integrated, guest-centric technology in place, your staff remains your most valuable asset in creating an exceptional experience. Bienvenido! I have mentioned several times the importance of body language, as it is crucial. It can help create a positive first impression, provide important information, help guests feel at home, and set expectations for their stay. It serves as a welcome note to let your dear guest know what to expect during their stay, provide any useful tips to make the stay more comfortable, assure the guests that the hotel management team is there for them, and may even include any special hotel offers of interest. Thank them for choosing your property as their first choice to stay. 2023 Enux Education Limited. Hilton Set for Ghana Entry with Upcoming Opening | Hilton News A warm and sincere Welcome accompanied by a genuine smile and appropriate body language can go a long way in creating a positive first impression. However, if theyre unable or unwilling to do that, they may make their reservations by phone. Feel free to take these and use them as you wish. Is there anything else I can help you with? This is a customer-friendly question you could ask after assisting a guest. Here are two welcome letter samples and an example of how to playfully introduce a QR code welcome: We know you had a lot of choices when coming to [Town/City Name] and are thrilled you chose [Your Hotel Name]. 4. A way to accomplish this is by providing uniforms for employees so that customers know who to contact for help. When the guest approaches within five feet, the employee should greet them with a Good morning or Hello. If the employee knows the guests name, it is recommended to use it. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. As the desire for authentic connections and distinctive stays grows, its essential to greet your guests in style, showcasing your hotels own character and charm. VIDEO. And if you complement this experience by offering regional snacks or treats that represent local hospitality and celebrate the unique aspects of your area, your guests will feel the local touch of your hotel at every step in their journey. Make your guests feel welcome at your hotel and greet them warmly by using their names, making them feel recognized and appreciated. Powerful and intuitive solutions for every touchpoint in the digital guest journey from pre-arrival through post-stay. Try to keep your hotel welcome letter brief and to the point. You can also include QR codes to menus or further information. Plug back in just long enough to show us your selfie in front of our famous dahlia garden (over 10 varieties!) Wow the Welcome: 5 Ways to Greet Your Guests - Life is Suite Five-star traditional hotels, for example, might opt for printed or handwritten letters on high-quality stationery. Whether you handwrite, email, or message guests a welcome message, the simple act itself could have a huge impact on your hotels guest satisfaction scores and reviews. welcoming guests at door. Writing the perfect hotel welcome letter can make an impact on the guest experience before they even arrive at your property. Keep the tone upbeat and friendly, and give them reassurance that they chose the right place to make their memories. Your floral selections should, in general, mirror the hotel's overall style.