Could Choice Hotels take over Wyndham Hotels & Resorts? The sign on the bridge indicated the charge is somewhere at $3.85. Hertz PlatePass (FasTrak in Northern California) Thread Is it possible to claim based on miles driven that it would have been impossible for the car to have been all of the places that Platepass charged her for? But the photos aren't the only mementos Dougan has from his time in North Carolina. Just stay to the right. Avoid Slowdowns at Tolls: How to Use PlatePass | Hertz PlatePass is currently available on multiple toll roads in multiple states across the United States and in Puerto Rico. This is all too much, according to lawmakers and advocates who have begun to file complaints against companies charging the fees. Some states allow drivers to pay for fees in advance online, while in others it is perfectly legal to use your own transponder in a rental car, as long as that car has been added to the customers account. Hertz told PlatePass that you were still driving the Malibu because, when you did the exchange, Hertz didn't correctly update the records. Each was small: 40 cents, 48 cents, 85 cents and 29 cents, totaling $2.02 in toll charges. Referencing a 2010 U.S. Supreme Court opinion in Rent-A-Center v. Jackson, which also turned on a contractual clause, Blakey said this broad, robust language conferring authority on the arbitrator evinces clear and unmistakable intent to delegate arbitrability.. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. Herrera said in a statement, "People leave their hearts in San Francisco. INDIANAPOLIS (WTHR) Sand. 1.) PlatePass, a division of American Traffic Solutions, administers this service for Hertz. 2 11 comments Add a Comment Hertz provides a PlatePass, an electronic toll pass that works for most electronic toll roads in the US. If you are charged for PlatePass tolls in error, you can either call PlatePass customer support and hope that it can be resolved there or you can email your dispute and provide supporting documentation/evidence to: [email protected] [dot]com. This, despite, a five year old federal law [PDF] requiring states to begin implementing a single one-device system. We went to the beach. It was a fun trip. According to a press release, the agreement requires Dollar and Thrifty to clearly and conspicuously disclose their toll and PlatePass fees to consumers. The lawsuit claims that Hertz doesnt tell customers about these other options and instead, once they drive over the bridge, PlatePass is triggered. Dollar Car Rental Charged Me $60 For a Single $2 Toll - The Points Guy Just adding my experience -- I had a nine day rental with Hertz in Maine last month. Hertz PlatePass (FasTrak in Northern California) Thread Stateline notes, however, that this option doesnt work everywhere, as the tolling systems vary by state. Moderator: Hawaii-based airlines & Hawai'i forums, Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz. Turns out we did use it once, I don't remember at which toll or how we missed it. The spokeswoman also defended the companys transparency: The PlatePass terms, including the potential fees, are clearly stated in the rental agreement, displayed on the brands websites, shown on written signage and digital materials at the rental counter, and placed in the car at specific locations. There is an administrative fee cap of $24.75 per rental agreement. Im happy to pay the tolls, but a $15 fee on top of each toll its a ripoff. There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. I have read a few messages in here about the Plate Pass option offered by various (ta && ta.queueForLoad ? Voting Is Now Open for the 2021 FlyerTalk Awards! Hertz charged me $32.50 for a $7.75 toll. Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver. Dougans surprise came when he noticed the invoice also included a $15 charge for EACH toll he incurred during his trip. How a few 40-cent tolls in your rental car can result in a $90 bill Be sure and reference your Hertz Rental Reservation Number (RR) in the subject line of the email. Judge curbs class action vs PlatePass over rental car tollway charges Hertz car rental .. includes PlatePass Toll pay system How Does It Work? San Francisco isnt the only municipality or governing body to take on toll fees. In addition to tolls, Hertz charges $5.95 for each day you incur a toll charge. Recently did a 24 hour rental in a southwest state. The charges are avoidable if you plan ahead. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. Renting with Hertz - PlatePass Certain roads have tolls that have to paid electronically with no option to pay manually. We may receive compensation when you click on links to those products. She received a $100 charge from PlatePass for charges on the NJ turnpike, NY and other places she never drove to. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status, By logging into your account, you agree to our, Company Representative - AutoSlash and HotelSlash. There is a toll on the sunshine Skyway--currently $1.25 payable in cash and they will give change. * Renter Last Name: Contact Us - Hertz Rent-A-Car He was wrong. Paying $37 for two tolls was better than $60, so we opted for this option. Processing of charges can at times take up to a month or more. We'll run a soft credit check to find special offers, but it wont affect your credit score. The fee on the days where I am not crossing a toll facility. If you are charged for PlatePass tolls in error, you can either call PlatePass customer support and hope that it can be resolved there or you can email your dispute and provide supporting documentation/evidence to: The SLA to obtain a response to emailed disputes is five business days. Contacted by 13 Investigates, the attorneys general office would not confirm or deny whether it has launched an investigation into Dollars billing policies for toll charges. FlyerTalk Forums Expert How-Tos and Guides, Do Not Sell or Share My Personal Information, https://www.hertz.com/rentacar/produSplatepass.jsp, Do Not Sell or Share My Personal Information -. Wild horses. The fee is capped at $19.75 per month. However, Blakey said that dispute isnt his to resolve. The agent at the Dollar Rental Car center near Logan Airport in Boston told us this with a straight face. Voting Is Now Open for the 2021 FlyerTalk Awards! Had a great time," he said, sharing photos of his vacation. For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. How Does A $3 Toll Turn Into A $20 Rental Car Charge? - Consumer Reports The lawsuit alleged Hertz violated the state's false advertising and unfair business practices laws by failing to disclose clearly its fees for electronic payments of bridge tolls and failing to offer customers an opt-out. [.] City, Hertz Reach $3.65M Settlement Of Bridge Toll Dispute, 'Far as the eye can see': Fields of 'suncups' are covering Sierra, Even Klay Thompson was fed up with Jordan Poole by the end, Theres an abandoned theme park down the road from Disneyland, Yosemite visitors are waiting 4 hours to enter a packed park, 49ers legend Steve Young among big-name ESPN layoffs, Wave of Bay Area tech layoffs may foreshadow something worse, California man, 34, fatally falls while on 13,000-foot peak, Warriors free agency tracker: Draymond Green returns, SF burrito restaurant loved by Guy Fieri closes after 70 years, 'Hectic beyond belief,' Tahoe braces for July Fourth chaos. Then you will be paying cash and the plate pass bill. According to his initial complaint, Grabowski rented a vehicle from Hertz in October 2017 in Des Plaines. This means, you'll never have to worry about tolls during or after your rental. Research Reveals Many Vacationers Suffer Planners Remorse, American and DFW Look to the Future with Use and Lease Agreement, Twitter Data Reveals Which of the Nations Airports Bear the Brunt of Passengers Anger, Delta Sky Club Celebrates Kansas City Lounge Opening, Experts Agree: Alcohol Should Stay Off Aircraft. I used Route 1A to leave the airport, driving miles out of my way because I had not carefully planned the route before I left home in California. You can pay $3.95 per usage day or rent a transponder for $3.95 per rental day. There is no maximum PlatePass convenience fee. PlatePass Electronic-Video Toll Payment | Hertz Your wife ought to send a simple and short communication, email/webform to Hertz as the vendor, explaining the facts, e.g., that she never drove to the locations in question and that the charges are an error (whether she is legally responsible or not). I had never heard of platepass before (although it is noted in the rental agreement). Grabowski, who said he could have used his own I-PASS transponder, paid in the cash lane or made an online payment, ended up paying Hertz $28.85 for tolls. Find the right card for you. Due to the lack of availability, I had to make one reservation for the second half of the trip and made a second reservation for the first half a few weeks later. Platepass EZpass charges? - Florida Keys Forum - Tripadvisor City Attorney Dennis Herrera, who filed the lawsuit in San Francisco Superior Court in 2017 on behalf of the people of California, announced the settlement on Tuesday. Details are here on the SuPass web site. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. The car you receive is equipped with a transponder that detects when the vehicle passes under an electronic toll. A Thrifty agent said the same thing. So when Dougan and his wife decided to leave Carolina Beach in their rented Kia Rio to head to Charlotte for a day of exploring, they were both unaware and unprepared for the toll charges they would encounter along the way. The Pews Stateline recently took a look at how the convenience of cashless toll roads has turned into a cash machine of sorts for rental car companies, while draining the pockets of their customers. PlatePass | Hertz If you use PlatePass , you will be charged for each toll at the highest, undiscounted toll rate plus a $5.95 convenience fee for each calendar day when tolls are incurred. Verra Mobility and Hertz Settle Toll Road Lawsuit. PlatePass | Hertz Regardless of whether this argument has merit, the question of whether a purported nonsignatory can enforce an arbitration agreement concerns a question of arbitrability and, thus, must be decided by the arbitrator, he wrote. You rent a vehicle from your favorite car rental company. Each rental car company has its own policies and its own charges, and those charges are not always clear to consumers. PlatePass How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status. Earlier this year, Hertz settled a separate lawsuit and changed its policies involving controversial toll charges for renters crossing the Golden Gate Bridge. Research Reveals Many Vacationers Suffer Planners Remorse, American and DFW Look to the Future with Use and Lease Agreement, Twitter Data Reveals Which of the Nations Airports Bear the Brunt of Passengers Anger, Delta Sky Club Celebrates Kansas City Lounge Opening, Experts Agree: Alcohol Should Stay Off Aircraft. Now, at the time of pickup -- after we had flown into Boston, taken the bus over to the rental car center and waited in a long line -- the agent finally shared the information: $11.99 per day or $59.99 per week. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-61354998', '');}, 'log_autolink_impression');Tampa airport to Port Charlotte .I don't think we will come across any tolls is that right .Only going over the sky way bridge. Headline on front page of March 2, 2017 San Francisco Chronicle and long article about the ripoff - Now Boston needs to do the same - you can not easily enter or leave Logan International Airport in a Hertz or other rental car without getting charged two small tolls and one HUGE administrative fee. PlatePass pays tolls and charges for rental car customers when they drive their rental vehicle on covered, all-electronic tollways and bridges without using either a personal transponder that is fully-funded, properly mounted and compatible with the tollway or another form of toll payment approved by the toll authority. Speed and convenience No digging for exact change No waiting in cash-only toll lanes I asked about tolls because I knew Id be going to Chicago, Oakwood said. "To leave the airport, there's tolls. It cost me about $28.00 to return to Logan through the tunnel - they used to be free going from Boston to the airport, but that changed last fall. Hertz customers are charged an undiscounted toll rate of $7.50, the city says, as well as a $4.95 convenience fee. Chances are that it is a fee for using the device or for not activating, having the invoice sent to Hertz and an administrative fee for processing it. So whether its in the contract or not, theyre relying on people being unsuspecting of this, Dougan said. Surprising Toll charge from Newport Mall Hertz Rental The settlement specifies that Hertz does not admit to any wrongdoing. Yet rental car toll policies and fees can still be challenging to find both online and at the rental car counter unless you are specifically looking for them.